Order Cancellations Spike 20% in a City: Root Cause and Response

Question: You notice order cancellations in one city spiked by 20% this week. What would you do tomorrow morning? Approach: Start with triage - segment the spike (by restaurant, rider, time-of-day, geography, payment method) to isolate whether it's systemic or localized. Form hypotheses (e.g. restaurant fulfillment issues, rider shortage, a bug in checkout/payment, weather/traffic disruption, a competitor promotion) and check the fastest/cheapest signals first. Propose an action plan with clear ownership and a follow-up metric to confirm the fix worked.